Terms of Service
How we scope, price, bill and deliver work, and what you can expect from us.
Last updated: 17 September 2026. These terms apply to work carried out by Prime Growth. Your written proposal takes precedence where it says something more specific.
Scope and proposals
Every engagement starts with a written proposal setting out what is included, what is not, the price and the timeline. Work begins once you approve it. Anything outside that scope is quoted separately and approved by you before we proceed, so you are never billed for something you did not agree to.
Pricing
There are two models, and your proposal will say which applies:
- One-time cost for build work: websites, online stores, brand identity, apps, video and animation. You pay once for the agreed scope.
- Monthly cost for ongoing work: SEO, social media management and paid advertising. These are continuous by nature and are billed monthly.
Prices are shown in USD and are the basis for every quote. The currency switcher on the pricing pages converts at fixed reference rates for guidance only; the figure in your proposal is the one that binds.
Payment and instalments
Project work is normally a deposit to book the slot, a milestone payment, and the balance on completion. Instalments are negotiable. The split depends on the service and the size of the project, so if a different arrangement suits your cash flow better, raise it while we are scoping the work and we will set it out in the proposal.
Retainers are billed monthly in advance and run month to month. Either side can end them with 30 days’ notice.
Refunds and cancellations
You have 14 days from your initial payment to cancel and request a refund. Within that window we refund what you have paid, less the value of any work already completed and delivered to you. After 14 days, payments made are non-refundable, though everything you have paid for is still completed and handed over.
For monthly retainers, cancel with 30 days’ notice. The month already under way is not refunded, and we finish the work it covers.
If a project is cancelled part way through, whatever is finished and paid for at that point is yours to keep.
Third-party costs
Advertising budget is separate from our fees. It is paid directly to Google, Meta or whichever platform is running the campaign, and is governed by that platform’s own terms. The same applies to domain registration, hosting, premium fonts, stock media and paid plugins or apps, which are quoted separately or billed to your own accounts.
Timelines
How long a project takes depends on its scope, so we do not quote a duration before we have discussed the work. The timeline is agreed with you and confirmed in your proposal. Marketing is ongoing by nature and runs month to month.
The most common cause of delay is waiting on feedback, content or access, so timelines assume these come back within a few working days. Where they do not, dates move accordingly and we will tell you as soon as we see it happening.
What we need from you
- A single point of contact who can give decisions and consolidated feedback
- Content, assets and access to the accounts we need, at the points the proposal sets out
- Confirmation that you own or are licensed to use anything you supply to us
Ownership and handover
Everything we make for you is yours. On final payment, all rights in the work we have produced for your project pass to you: design files, the website or application build, animation and video project files, and written content. We hand over every account and login along with notes on how to run what we built. We keep nothing back and hold nothing hostage.
Two ordinary exceptions: any third-party component keeps its own licence (a stock photo or a premium font is licensed, not sold, to you), and we keep our own general know-how, tools and internal templates. We may show completed work in our portfolio unless you ask us not to.
Revisions
Each stage includes the rounds of revision named in your proposal. We would rather get it right than count rounds, so if something is genuinely not working we will say so and fix it. Requests that change the agreed direction or add new scope are quoted separately first.
Confidentiality
We treat your business information, plans and data as confidential and use them only to do the work. We are happy to sign your NDA. How we handle personal information is set out in our Privacy Policy.
Liability
We take care over the work and stand behind it. We cannot be responsible for outcomes outside our control, including changes to search engine or advertising platform algorithms and policies, third-party service outages, or results from changes made to what we built after handover. Nothing here limits liability that cannot lawfully be limited.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions
If anything here is unclear, ask before you sign. Use the contact form or call +44 7473 963369.